Knowledge
Base
Absolute transparency. Everything you need to know about our operations, policies, and how we guarantee flawless event execution.
booking
13 Questions
For peak seasons (August and December), we require bookings at least 4-6 weeks in advance due to high demand. For standard weekends, 1-2 weeks is usually sufficient. Note that we do not "hold" inventory without a 50% deposit.
Yes, subject to inventory availability and crew capacity. Last-minute bookings (within 48 hours of the event) attract a 15% expedited logistics surcharge and require 100% upfront payment via MPESA.
Site visits within Nairobi are free for events quoted above KES 50,000. For smaller events or events outside Nairobi (e.g., Naivasha, Machakos), a site visit fee applies, which is later deducted from your final invoice if you proceed with the booking.
Absolutely. We encourage clients to visit our Industrial Area warehouse by appointment (Monday - Friday). You can view the quality of our tents, test the chairs, and see the decor setups in person.
Quotations are valid for exactly 7 days from the date of issue. After 7 days, prices are subject to change and inventory availability is no longer guaranteed.
You can add items to your quote up to 72 hours before the event (subject to availability). You cannot reduce the total value of the quote by more than 10% after the 50% deposit is paid.
Yes, our pre-built packages (found on the Packages page) are already discounted by 10-15% compared to hiring the items individually. We also offer corporate discounts for recurring monthly events.
If your guest count increases, notify us immediately so we can adjust the inventory (subject to availability). If it decreases, we can only reduce the invoice by a maximum of 10%.
We are an equipment hire and logistics company. While we execute the physical architecture of the event flawlessly, we do not provide event planning or day-of coordination services. We work seamlessly with your chosen planner.
Yes, all our items (chairs, tables, decor) are available for individual hire, provided your order meets our minimum delivery threshold of KES 15,000.
Yes, for us to dispatch a truck for delivery, the minimum order value must be KES 15,000. Orders below this amount are strictly pick-up only from our warehouse.
A booking is only considered confirmed, and inventory locked out for your date, upon the receipt of a 50% non-refundable deposit.
For complex, high-value corporate events and large weddings, we provide basic 3D floor plan renders to ensure the layout fits the venue perfectly. This is included for orders over KES 250,000.
payments
13 Questions
We require a non-refundable 50% deposit to lock your date and inventory. The remaining 50% balance MUST be cleared 24 hours prior to dispatch. Trucks will not leave the warehouse with unpaid balances.
We accept MPESA (Till Number), RTGS/EFT Bank Transfers, and Corporate Cheques (must clear 3 days before the event). We do not accept cash payments at the venue.
Yes, for high-value items like Dior Chairs, PA Systems, and premium linens, a refundable damage deposit of KES 10,000 - 50,000 (depending on scale) is required. It is refunded within 48 hours post-event if inventory clears inspection.
The 50% deposit is non-refundable. If you cancel more than 14 days prior, the deposit can be credited to a future date within 6 months. Cancellations less than 7 days prior forfeit the deposit entirely.
No. Transport is explicitly calculated and shown as a line item on your quotation based on the mileage from our warehouse to your venue, and the size of the truck required.
All our listed prices and quotations are exclusive of 16% VAT. As a KRA-compliant entity, VAT will be explicitly added to the final total on your invoice.
No. Our strict company policy dictates that the 100% balance must be cleared 24 hours before our trucks are dispatched. We do not operate on post-event credit terms.
Any overpayments are immediately reconciled by our finance team and refunded to the originating MPESA number within 24 working hours.
Yes, we accept international wire transfers via Swift, as well as payments via Sendwave/WorldRemit directly to our corporate MPESA Till. Bank transfers must clear before dispatch.
Site visit fees for out-of-town locations are credited back to your account and deducted from your final invoice if you proceed to book with us. If you do not book, the fee is retained to cover our logistical costs.
No, we do not offer installment plans beyond the standard 50% deposit and 50% final balance structure.
Bounced cheques immediately halt the dispatch of inventory. A penalty fee of KES 5,000 applies, and the total invoice must then be cleared via RTGS or MPESA before operations resume.
Yes, as a registered corporate entity, every payment is receipted with a KRA-compliant ETR receipt.
logistics
14 Questions
We offer full-service delivery, assembly layout, and collection across Nairobi, Kiambu, and surrounding metropolitan areas. Our active serving areas include: Karen, Muthaiga, Lavington, Runda, Kilimani, Kileleshwa, Gigiri, Pangani, Roysambu, Utawala, Imara Daima, Kasarani, Donholm, Nyayo Estate, Ruaka, Syokimau, Thindigua, South B, South C, Clay City, Mwiki, Njiru, Ruai, Kitisuru, Parklands/Highridge, Mountain View, Karura, Thika, Kiambu Town, Limuru, Ruiru, Kikuyu, Karuri, Ndenderu, and Juja. We also handle out-of-county deliveries (e.g. Naivasha, Nakuru, Machakos, Nanyuki) for larger setups, subject to logistics fees.
Yes. We frequently service events in Naivasha, Nakuru, Machakos, and Nanyuki. Out-of-county logistics attract overnight crew stipends and higher mileage fees.
A simple picnic setup takes 1 hour. A standard 100-seater tent takes 2-3 hours. A massive A-Frame structure with flooring and draping requires 1 to 2 full days of setup prior to the event.
You must declare this during booking. Venues requiring manual lifting over 30 meters from the truck, or involving stairs without freight elevators, incur a mandatory porterage surcharge to hire extra labor.
Our heavy-duty canvas tents are 100% waterproof. However, if severe flooding or gale-force winds occur, the crew supervisor has the authority to halt setup for safety reasons.
Yes. Providing a floor plan to our logistics manager ensures the crew arranges all furniture exactly to your specifications before leaving the site.
For standard 1-day events, we collect the equipment immediately after the event ends, or early the following morning. Night collections past 10 PM attract a late-night logistics fee.
Yes, for large setups, we prefer to deliver and setup the day before. There is no extra hire charge for early setup days, provided it aligns with our dispatch schedule.
Our logistics team uses advanced routing to avoid traffic. If a delay occurs due to extreme circumstances, you will be notified immediately via our Emergency Operations line with a revised ETA.
Yes, the client is responsible for ensuring there is adequate and legal parking for 3 to 10-ton lorries near the setup site. Any parking fees or city council fines incurred due to lack of parking will be billed to the client.
Yes. Since we cannot peg into concrete, we use heavy concrete or water weights to secure the tent. Please specify the surface type during booking so we load the correct weights.
The client or their planner is responsible for securing venue permissions, gate passes, and paying venue fees. Our team will provide the truck registration numbers required for gate entry.
If access is denied due to lack of clearance by the client, the waiting time is billed at KES 3,000 per hour. If delivery fails completely, the client remains liable for the full invoice.
Typically, the crew leaves after setup and returns for teardown. For complex events (e.g., involving generators or active lighting management), standby technicians can be hired for a daily rate.
inventory
13 Questions
No, standard laundry is included in the hire fee. However, linens returned with permanent stains (candle wax, deep wine stains, burns) will be billed at full replacement cost.
The client assumes total responsibility for the inventory from the moment of delivery until collection. Any missing chairs, glasses, or decor items will be charged directly to the client.
Yes, our entire catalog is available a la carte. However, our minimum order value for delivery is KES 15,000. Orders below this must be picked up from the warehouse by the client.
This is our strict guarantee. All Sherehe Events tents are pressure-washed at the warehouse prior to dispatch. We do not deliver stained, moldy, or damaged canopies.
Do not attempt to fix it or hide it. Report it to the operations team immediately. The replacement cost will be deducted from your damage deposit.
No. The use of staples, nails, superglue, or permanent tape on our tents and chairs is strictly prohibited. If you need to hang decor, please consult our team for safe, non-damaging solutions like zip ties.
Yes, our modern PA systems feature Bluetooth connectivity, USB ports, and standard aux inputs for easy connection to laptops and phones.
Generators are delivered with a full tank of fuel, which typically lasts 6-8 hours depending on the load. If your event runs longer, you must purchase additional fuel.
Absolutely not. For safety and structural integrity, once our crew has erected and secured a tent, it cannot be moved by anyone other than Sherehe Events staff.
If linens get wet (e.g., from rain or spills), they must not be bundled tightly in plastic bags for days, as they will grow mold. Moldy linens are considered completely destroyed and will be billed at replacement cost.
Our Chiavari and Dior chairs come with standard white or black cushions included in the price. Specialty colored cushions are available at an extra cost.
Yes, all catering equipment undergoes a strict commercial dishwashing and sterilization process before being shrink-wrapped for delivery.
Yes, for small orders (dry hire) picked up by the client, you are responsible for returning the items to the warehouse on the agreed date. Late returns attract a daily penalty fee equal to 50% of the hire rate.